Shipping Information

Frequently Asked Questions

Why are shipping times longer than normal?

With more people working out from home, we're experiencing an extraordinary demand for our products. As we work hard to respond more quickly to the present demand, we want to help you to make an informed decision about your purchase.

The item I'm looking at says it will take up to x weeks/months to ship. Does this mean I may get it sooner?

Due to current shipping constraints, it will likely take the full amount of time shown to ship the item. You'll be notified by email once the item ships.

If I order today, when will I be charged for my purchase?

This will depend on your payment method. Review the options below for details:

Pay with PayPal

If you use PayPal, your PayPal account will be charged at the time you place your order.

Pay with multiple Credit Cards

If you use multiple credit cards to pay for your order, your credit or debit accounts will be charged at the time you place your order.

Pay with a Credit or Debit Card

If you pay with a credit or debit card, an authorization will be placed on your account at the time you place your order and will renew approximately 14 days prior to your order shipping. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed.

Authorization holds are temporary and will automatically expire based on a time frame set by your financial institution, usually within 3–5 business days.

Canceled orders may take up to 5 days for their authorization to expire. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.

It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:

  • An authorization hold in the amount of the estimated order total.
  • Posted charge(s) for shipped item(s).
  • New authorization holds for remaining items that haven't shipped.

Authorization holds can be extended up to 365 days, renewing every 14 days. If at any point an authorization hold request fails, BowFlex will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact your card issuing bank.

Finance through Synchrony or Care Credit

If you finance through Synchrony or CareCredit, an authorization will be placed on your account until the order ships. This appears as a pending charge on your account.

While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and will automatically expire after 60 days. Once an item has shipped, the authorization hold is removed and charges will post to your Synchrony account.

It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:

  • An authorization hold in the amount of the estimated order total.
  • Posted charge(s) for shipped item(s).
  • New authorization holds for remaining items that haven't shipped.

Authorization holds can be extended up to 365 days, renewing every 60 days. If at any point an authorization hold request fails, BowFlex will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact Synchrony.

Finance through Vive

If you finance through Vive, an authorization will be placed on your account until the order ships. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and will automatically expire after 30 days.

Once the full order has shipped, the authorization hold is removed and the charge will post to your Vive account. Authorization holds can be extended up to 365 days, renewing every 30 days.

If at any point an authorization hold request fails, BowFlex will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact Vive.

What are your return and cancellation policies?

Visit Return and Cancellation Policies for full details.

How can I track my order?

Once your order is processed, you can look up the status online by visiting our Order Status page.

I received a notification that my order has been delivered, but I haven't received it yet. What should I do?

When your order ships you will receive an email with tracking information from our carrier. Occasionally, tracking information will show that your package has been delivered, but you haven't received it. If you don't receive the package within the next few business days:

  • See if someone else accepted delivery.
  • Look around the delivery location.
  • Look for a notice of attempted delivery.
  • Contact the carrier as noted in your shipping confirmation email.

If you have any questions about assembly or delivery of a product, please call our customer service department at (800) 605-3369.

Shipping Time & Cost

Shipping time and cost estimates can be found for products in the "shipping info" link on the product page.

Delivery Restrictions

Delivery is not available to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations. For some items, delivery may only be available in the contiguous United States.

If you have any questions about delivery in your area, please contact Customer Service.

Delivery Timing

The following may affect the delivery timing of your order:

  • Items ordered together may not ship at the same time; however, your credit card or account will be billed only for what is shipped.
  • Inclement weather may cause unforeseen delays in shipping.
  • Payment must be received and approved before an order is processed and shipped. Credit card payments are generally approved the same day, but online financing applications and check orders may take additional processing time.

Taxes

Companies selling over the Internet are subject to the same tax collection requirements as other retailers. The federal Internet tax moratorium prohibits the imposition of new taxes on the Internet itself and things like Internet access services. It doesn't change the applicability of state and local taxes to sales transactions on the Web. Accordingly, BowFlex collects sales/use taxes on the sale of products on our Web site(s) based on applicable tax rates and laws.

Merchandise subject to sales tax based on the applicable state sales tax rate for orders delivered to AL, AZ, CA, DC, IA, ID, LA, MA, MD, ME, OK, UT, VA, and WY.

Merchandise plus shipping and handling charges subject to sales tax based on the applicable state sales tax rate for orders delivered to AR, CO, CT, FL, GA, HI, IL, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI, and WV.

Sales tax is not charged for orders delivered to AK, DE, MT, NH and OR.

The amount of tax charged on your order will depend upon many factors including the type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes.

PLEASE NOTE: Order totals calculated during checkout show estimated tax amounts only. Final, actual, tax amounts will appear on your order invoice based on the tax rates and rules applicable when your order is shipped.