"To enrich our customers' lives by creating great experiences through friendly and understanding service."
Frequently Asked Questions
Can you run on the TreadClimber?
No, the treadles do not lock together because that would limit the effectiveness of the workout.
What are my payment options?
When you order online you may pay with: Credit card (Visa, American Express, Discover Card, MasterCard, CareCredit), Financing, PayPal™ or check/money order.
Are the SelectTech Dumbbells easy to use and adjust?
Yes, SelectTech Dumbbells are very easy to use. No assembly needed and they can be adjusted simply by turning the dials to the desired weight on each side. The mechanism does the rest.
Will the Max Trainer give my upper body a good workout too?
Yes, the Bowflex Max Trainer will give you an excellent full body workout. By using the pivoting handlebars you can tone your arms and shoulders.
Can the treadles be locked together so you can use the TreadClimber like a treadmill?
No, the TreadClimber is not designed for running. It is designed to provide an extremely effective workout while walking.
Is a Bowflex home gym better for women or men?
The Bowflex home gym is great for all members of the family. With a weight range that runs from 5 lbs up to 600 lbs (272 kg) of resistance (depending on model) and no heavy weights to lift, this machine is equally beneficial for both men and women.
For questions regarding order cancellations, returns and product troubleshooting, please give us a call at (800) 605-3369 (See Customer Care hours below).
For all other inquiries, choose from the following options.
Please allow up to 2 business days for a reply.
Monday-Friday: 6 a.m.–5 p.m. PST
Saturday and Sunday: Closed
Our Customer Care Mission
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Get your order status, assembly help or click-to-chat with us, all from our website.
One Call Resolution
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We answer 80% of our inbound calls within 20 seconds!