Customer Service
"To enrich our customers' lives by creating great experiences through friendly and understanding service."
Help With Your Product
Frequently Asked Questions
Can you run on the TreadClimber?
No, the treadles do not lock together because that would limit the effectiveness of the workout.
What are my payment options?
When you order online you may pay with: Credit card (Visa, American Express, Discover Card, MasterCard, CareCredit), Financing, PayPal™ or check/money order.
Are the SelectTech Dumbbells easy to use and adjust?
Yes, SelectTech Dumbbells are very easy to use. No assembly needed and they can be adjusted simply by turning the dials to the desired weight on each side. The mechanism does the rest.
Will the Max Trainer give my upper body a good workout too?
Yes, the Bowflex Max Trainer will give you an excellent full body workout. By using the pivoting handlebars you can tone your arms and shoulders.
Can the treadles be locked together so you can use the TreadClimber like a treadmill?
No, the TreadClimber is not designed for running. It is designed to provide an extremely effective workout while walking.
Is a Bowflex home gym better for women or men?
The Bowflex home gym is great for all members of the family. With a weight range that runs from 5 lbs up to 600 lbs (272 kg) of resistance (depending on model) and no heavy weights to lift, this machine is equally beneficial for both men and women.
Contact Us
For questions regarding order cancellations, returns, and product troubleshooting, please call customer service at (800) 605-3369 (See Customer Care hours below).
For all other inquiries, choose from the following options.
Click-to-Chat
Call
sales
(800) 618-8853Monday–Thursday: 6 a.m.–8 p.m. PST
Friday–Saturday: 6 a.m.–6 p.m. PST
Sunday: 7 a.m.–8 p.m. PST
Order Status
One-Voice Excellence
Our Customer Care Mission
Flexible & Convenient Access
Get your order status, assembly help or click-to-chat with us, all from our website.
One Call Resolution
To quickly get you back on your fitness journey.
Quick Response Time
We answer 80% of our inbound calls within 20 seconds!